Craig Smith
Executive Leader, Service Integrated Communities
Warrigal
Craig Smith is an experienced leader in healthcare and aged care services, with expertise in strategy, operations, and business development. As Executive Leader Service Integrated Communities at Warrigal, he drives innovation in service delivery, workforce management, and consumer care. With a strong background in executive roles, Craig is dedicated to enhancing quality outcomes and operational efficiency across the aged care sector.
SESSION
10:00
Case Study: Bridging Gaps: Enhancing Access to Aged Care through Innovative Provider Engagement
Outlining our strategic leadership plan over the last few years and key learnings
Our key focus in terms of systems transformation, investment and IT resourcing
How business process transformation initiatives have accelerated our growth
Aligning business process key changes with our values to remain consumer-centric