Suzanne Awad
Chief Quality Officer
Aurrum
Suzanne Awad is currently employed as Group Chief Quality Officer for Aurrum, a provider of aged care and childcare services operating in NSW, QLD and VIC. Suzanne is a registered nurse with over 17 years’ experience in the aged care sector, including roles in operations and governance. Suzanne has extensive experience with accreditation and compliance and her areas of expertise lie in quality management and clinical governance. Suzanne is a member and graduate of the Australasian Institute of Clinical Governance and has post-graduate qualifications in Health Management.
SESSION
2:00
Panel: Risk-Informed Care: Fostering Dignity, Learning, and Improvement
What has been learned from Serious Incident Response Scheme that we can action moving forward?
Promoting a dignity of risk for consumers with clear communication
Developing a risk-based model to identify and manage high-risk residents
Creating a culture of continuous improvement and learning from incidents
Unpacking key benefits and learnings from the Serious Incident Response Scheme