11:30

Case Study: Serious Incident Reporting (SIRS): Trends & strategies

• Address the increase in SIRS notifications & key trends (e.g., neglect (26% rise), unreasonable use of force). Why are these incidents on the rise? Are there underlying systemic issues, staff shortage, or gaps in training contributing to these increases?

• What proactive measures has Anglicare taken to reduce incidents and strengthen reporting accuracy and accountability?

Analou Cariaga, General Manager – Quality, Safety & Risk, Anglicare